Refund Policy

Every plan is paid for once, for a fixed period. No recurring payment mandate or auto-debit is set up, so there is nothing to cancel: your plan simply ends on the date shown in the Billing section of your account page, and you are never charged again unless you choose to buy another plan.

• Buying the same plan again before it ends adds the new period on top of the current one.
• For any question about a payment, write to us at contact@odxcharts.com and we’ll help.

All payments are final and non-refundable. We do not offer refunds, credits, or pro-rata adjustments for any reason, including partially used plan periods, unused time, stopping use mid-period, market holidays, or dissatisfaction with the service.

This is precisely why a short trial of the full terminal is available on request — so you can evaluate ODX Charts completely before you pay. Any credit we may choose to grant in an individual case is entirely at our discretion and does not entitle you to the same treatment in future.

Your plan stays active until the end of the period you’ve paid for, and then ends automatically. There is no prorating of unused time — if you stop using the terminal early, you keep full access for the remainder of the period, and it is not refunded or credited.

The only exceptions to the no-refund policy are where a refund is required by applicable law, or where we charged you in error — for example a duplicate charge for the same purchase. In those cases, contact us at contact@odxcharts.com with your payment details and we’ll investigate and put it right.

Payments are processed by Razorpay and billed in Indian Rupees, inclusive of applicable GST. Any approved refund is returned to the original payment method and may take several business days to appear, depending on your bank or card issuer.

We may suspend or terminate an account for breach of our Terms & Conditions, unlawful use, or non-payment, as described there. Where an account is terminated for such reasons, amounts already paid are not refunded.

We may update this policy as the service evolves. Changes are posted on this page with a new “Last updated” date, and material changes are notified by email or in-app notice.